Per reports, the video caught on a surveillance camera caught the moment when a customer threw soup in the face of the restaurant manager, and now people are jumping at the chance to engage in a conversation around the issue. According to the officials, this unfortunate incident reportedly occurred when the customer approached the manager to complain about the quality of the soup. At first, the woman called to complain about the soup she was served, according to NBC.
The woman’s complaint was that the soup was too hot. Allegedly, the soup burned the top of the container used to deliver the soup. According to police, the customer threw the hot soup into the face of manager Jannelle to get revenge on the restaurant for serving hot food to the customer. The woman had already cursed Jannelle out on the phone. The manager had tried to deal with the situation by offering the customer a free soup as a replacement. Nevertheless, it was not enough to make the furious customer calm down.
“All she wanted to do was yell and cuss,” Jannelle said in her video. “She called me names and the kitchen staff names. I told her, ‘Ma’am, I can still help you. All I’m asking is you do not yell and curse at me.’ She says, ‘Oh no, honey, you haven’t heard attitude yet, and I will talk to you any which way I f—ing want. I said, ‘No ma’am, you will not,’ and I hung up the phone.” The woman called back but hung up when she was placed on hold while waiting to speak to the manager. She later returned to the restaurant to complain in person. Although Jannelle offered a refund or replacement for the soup, the customer didn’t want to hear about it and just wanted to yell and scream and cause a ruckus.
“I said, ‘If you do not leave or calm down, I’m going to call the police,’ and she said, ‘I don’t give a f—. … I said, ‘Ma’am, I can still help you. I just need you to not curse and yell at me.’ That is when she made the split decision to grab (the soup) and throw it in my face,” said Jannelle. “We do not condone this type of behavior and hold our citizens to the highest standard,” Police Deputy Chief Teston said. “If a citizen believes they have received poor service, we advise them to remain civil until the problem is resolved.”