This fast-food customer claims the employees made her wait in line for her order because they were arguing. The woman reportedly shared a video of her exchange with the restaurant’s employees on her social media account saying her food was cold when she eventually got it. The woman also said the employees did not seem inclined to remake the order or refund her money.
In the now viral video, the woman reportedly waited and couldn’t get her food because she heard employees arguing. In the video, the woman also said that she honked her car horn but didn’t get a response. Shortly after, an employee finally opened the drive-thru window. In the video, the woman can be heard saying: “I just want my money back. I don’t know what y’all got going on in there, but can somebody give me a refund?” One of the restaurant’s workers, who was not identified, then said something unintelligible. The woman then warns him she doesn’t want the food anymore if it’s cold and asks for a refund again. “Whatever you’re mad about in there, it’s not at me,” the customer can be heard saying. “But y’all been arguing for 10 minutes, and my food’s been sitting here for five minutes. I’m not trying to be rude or disrespectful, but I didn’t appreciate the way you was rude. So who’s your manager on duty?”
One of the restaurant’s employees then closed the drive-thru window, and the customer says she’s not leaving the line until she gets her refund. “I’m not leaving until y’all give me my money back,” the customer can be heard saying. “The manager needs to come and be a manager and talk to me.” Shortly after, one of the employees told the customer that they can call corporate. The customer said that she needs the manager to come and be a manager. She calls them out for not offering to remake her cold food or give her a refund, which is all she’s asking for.
In a follow-up video, the woman can be heard saying that officers were on their way. Shortly after, when the officers arrived at the drive-thru restaurant, the customer can be heard apologising. She also said that she is sorry he is wasting the officers’ valuable time dealing with terrible customer service and an angry customer. The police then ask her to pull off to the side so they could talk.
In another video, the woman explains that she still has not received a refund, but she plans to dispute the issue to hold the company accountable. “They need to be held accountable. I don’t wish ill on anyone. I’m not saying I want any of those people to be fired. I don’t want bad for anybody, but I do believe they should be held accountable,” the woman can be heard saying.
@brooklyninspiress @wendys #3108 in Fort Wayne Indiana had me so messed up #GenshinTeleport #wendys #fastfood #fyp ♬ original sound – ✨